Refund policy
As a small business we do offer returns/exchanges. With our beautiful selection of curated items, we are confident you’ll find some other treasures to replace items that do not suit your purposes.
Returns
Please contact Rainy Days info@rainydays.ca prior to making a return to receive a Return Authorization. General returns (those not of a defect in manufacturing and/or workmanship) must be made within 30 days of receipt of purchase. After 30 days, all purchases are final with no returns, exchanges, or shop credit provided. When you contact us please provide:
- your order #
- the item(s) you wish to return and/or exchange
- photos of any defects
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if any was included) and with tags. We understand that kids may have tried clothing on for size, fit, etc.
Shipping fees paid at the time of order submission are not applicable for a refund.
If your order qualified for free shipping and the return of the item(s) changes your original order total so that it is below the minimum price point for free shipping we will deduct a flat rate shipping cost ($10CAD) from the sum of the price of the returned item(s) to covers incurred with shipping your original items.
Fulfillment Mistakes
Fulfillment mistakes may be made that result in the shipment of incorrect products to you will also be accepted for return. Hey Kiddo will cover all shipping costs for you to return the incorrect items, as well as to mail out your replacement items.
Final Sale
We do not accept returns on any sale, last chance, or promotionally priced items.
Underwear, socks, and swimsuits are final sale for hygeine reasons.
Exchanges (if applicable)
We can sometimes accomodate exchanges if we still have stock available in a different size/colour/style. Send us an email at info@rainydays.ca and we'll see what we can figure out! Please note that customers are responsible for shipping the item to be exchanged back to our store.
Manufacturer/Workmanship Defects Returns
Sometimes manufacturer's defects happen. Let us know! We maybe able to replace items if they are defective or damaged, depending on available stock. If a replacement is not available, we may be able to exchange for a similar value item or refund that portion of your order.
It's also always a good idea to contact the manufacturer. They often are able to deal with defective piece and send you replacement one directly.
Shipping Returns
All costs incurred with shipping the item(s) back to Hey Kiddo will be the customer's responsibility.
We suggest that you ship the item(s) back with tracking information to ensure it is received by us. If you ship without tracking, we may not receive it and we cannot issue refunds on items that we did not receive.
Please address your returns to:
Rainy Days
1075 Yonge Street
Unit 104,
Toronto, ON
M4W 1Y5
Thank you so much for shopping with Rainy Days.